Technical Process Executive Outsourcing Walkin interview in Arvato At Gurgaon

Job Title : Technical Process Executive

About Company : Part of the EUR 2.1 Billion arvato services business unit of arvato AG, arvato India is a 360o Services provider. As one of the biggest third party services organizations in Europe and a leading global player, arvato offers its clients customized end-to-end business solutions at every stage in the value chain, throughout the pre-sales, sales and post-sales lifecycle. We combine our implementation experience to provide value added, superior Customer experience and cost effective offshore and onshore process outsourcing services to our customers. We gain from our global delivery network and subject matter expertise to deliver customized solutions for multiple industries ranging from Travel, Retail, and Technology to Automobiles and Financial Services.

Company Name : Arvato India

Experience: 1 – 4 Years

Job Location: Gurgaon

Job Description :
* Coordinating, managing, relationship building and becoming a successful interface between the team and internal/external customers. To define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements.
* Responsible for day-to-day work, process flows and constantly endeavoring to be able to lead the team from the front
* • Associates should be able to look up to him/her for help, advice and guidance when required
* • Identify the tangibles and the intangibles perceived to enhance value of services provided
* • Analyze how the intangibles contribute to the creation of customer value and beliefs
* • Directs the organization of work within the team including duty roasters, vacations etc
* • Assisting in all process excellence initiatives
* • Ensures all the records and documents maintained as per organizational requirements
* • To advice and implement interventions to improve emotional quotient of employees
* • Attends behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionally.
* • Responsible for developing, implementing, maintaining, and enhancing test methodologies that ensure exhaustive testing of all agents to ensure compliance with process specifications, must maintain a high degree of error free procedures and documentation.
* • Ensures high motivation level and retention of manpower

Desired :
* Excellent English verbal and written communication skills
* Knowledge of basic communication tools and techniques
* Conceptual and creative ability
* Ability to convince others

Company Name: Arvato India

Address:
Arvato India
DLF Building No.-8c, 15th floor, DLF Cyber city
phase-2
GURGAON,Haryana,India 122002