Job openings for Customer Support in Eaton Corporation At Pune
Experience: 0 – 1 Years
Job Title: Customer Support Executive
Job Location: Pune
Job Description :
* Receives, reviews and completes Customer Repair quotes on behalf of Eaton sites by utilizing standard templates, processes and pricing tools.
* Receives, reviews, completes and faxes Customer Spare request for quotes (RFQ) by following the processes defined and pricing tools provided.
* Performs regular follow-ups on Spare and Repair quotes sent to Customers following the guidelines established by businesses;
* Provide Customer Order Status to Customers defined by the Sites at the timeframe required by the Sites and / or Customer
* Accepts, processes and validates purchase orders by following established business rules. Provides back up to emergency and / or requests for expedited order entry
* Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
* Maintains accurate and organized quoting, order and order acknowledgments files.
* Provides Customers and / or Distributors with product information or leverages internal resources to fulfill requests (CCP access).
* Has the ability to navigate thru online tool “Aerolink†to open, edit, close and extract Customer issues for the Customer Management Process (CMP) tool.
* Able to download Defense Logistics Agency (DLA) quotes and orders from the Internet for the Aerospace facilities; have ability to quote and enter orders for the DLA.
* Possesses the ability to navigate thru the Siebel Pricing & Quoting Module (PQM) to provide quotes to Customers and maintain accurate Customer records.
* Proves to be highly accurate, reliable and timely on activities delegated by the Sites to the Pune team.
About Company :
Eaton Corporation is a diversified power management company with 2008 sales of $15.4 billion. Eaton is a global technology leader in electrical systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton has 70,000 employees and sells products to customers in more than 150 countries. For more information, visit www.eaton.com.
Company Name: Eaton Industries Pvt. Ltd
You can leave a response, or trackback from your own site.
